Gleap
An all-in-one customer support platform with AI, feedback, bug reporting, and roadmap tools.
Visit websiteAbout Gleap
Gleap is an all-in-one customer support platform designed for SaaS and mobile app teams. It consolidates live chat, AI assistance, email, bug reports, customer surveys, roadmap feedback, and a knowledge base into a single tool, aiming to eliminate the need to stitch together multiple applications. The platform is best suited for product-led SaaS teams, mobile app developers, and growing companies. Gleap provides multichannel support, features an AI named Kai, and offers specialized tools for in-app bug reporting and managing a product roadmap. While it provides a comprehensive suite for growing teams, companies with very high ticket volumes or a need for deep, enterprise-level ticket routing and SLAs might find traditional help desk suites more suitable.
Pros
- Combines support, AI, feedback, roadmap, bug reporting, and self-service in one platform.
- Features in-app bug reporting and customer feedback surveys.
- Ideal for product-led SaaS teams and mobile app teams.
- Recognized as a G2 High Performer in Spring 2026.
Cons
- May be less suitable for companies requiring deep enterprise ticket routing and complex SLAs.
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