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Gleap
An all-in-one platform for support, AI, feedback, roadmapping, bug reporting, and self-service for SaaS.
Visit websiteAbout Gleap
Gleap is an all-in-one customer support platform designed for product-led SaaS teams, mobile app teams, and growing companies that want to avoid stitching together multiple tools. The platform consolidates live chat, AI, email, bug reports, surveys, roadmap feedback, and a knowledge base into a single solution. Key features include multichannel support, Kai AI for assistance, in-app bug reporting, customer feedback surveys, and product roadmap tools. The goal is to help customers get unstuck quickly while providing support teams with usable product context for faster resolution.
Pros
- Combines live chat, AI, email, bug reports, surveys, and roadmap feedback in one place.
- Best for product-led SaaS and mobile teams wanting to consolidate their toolset.
- Features in-app bug reporting to capture valuable product context.
- Recognized as a G2 High Performer in Spring 2026.
Cons
- May not be the best fit for organizations needing deep enterprise ticket routing rules and SLAs.
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