Gleap
An all-in-one customer support platform with AI, feedback, roadmap, and bug reporting tools.
Visit websiteAbout Gleap
Gleap is an all-in-one customer support platform that integrates support, AI, feedback, roadmap, bug reporting, and self-service into a single solution. It is designed for product-led SaaS teams, mobile app teams, and growing companies that want to avoid the complexity of using multiple separate tools. The platform provides multichannel support, including live chat and email, alongside features like Kai AI, in-app bug reporting, customer feedback surveys, and product roadmap tools. Gleap aims to help customers get unstuck quickly by giving support teams usable product context, positioning itself as a comprehensive alternative to traditional enterprise ticketing suites.
Pros
- Combines live chat, AI, email, bug reports, surveys, roadmap feedback, and a knowledge base in one place.
- Ideal for product-led SaaS teams and mobile app teams.
- Helps companies avoid stitching together and paying for multiple different tools.
Cons
- May be less suitable for enterprises that require deep ticket routing, SLAs, and tiered support teams.
Reviews
Finally, a truly all-in-one support tool.
We were juggling separate tools for bug reports, live chat, and our public roadmap. Gleap brought all of this under one roof and it’s been a big improvement. The visual bug reporting is brilliant – getting screen recordings and console logs automatically saves our dev team so much back-and-forth. Connecting user feedback directly to our roadmap in the same platform has streamlined our entire product loop. It’s powerful but still feels intuitive to use. My only small wish is for more advanced customization options for the help center's CSS to better match our branding. But honestly, it's a fantastic platform that has simplified our stack immensely.