Gleap
An all-in-one customer support platform with AI, feedback, roadmap, and bug reporting tools.
Visit websiteAbout Gleap
Gleap is an all-in-one customer support platform designed for SaaS and mobile app teams. It consolidates support, AI, feedback, roadmap, bug reporting, and self-service tools into a single place. The platform offers multichannel support through features like live chat, email, a knowledge base, and its proprietary Kai AI. By integrating tools like in-app bug reporting, customer feedback surveys, and product roadmaps, Gleap is best suited for product-led teams and growing companies that want to avoid the complexity of using and integrating multiple separate applications. The goal is to provide teams with usable product context and help customers resolve issues quickly, moving beyond simple ticket organization.
Pros
- Combines support, AI, feedback, roadmap, and bug reporting in a single platform.
- Ideal for product-led SaaS and mobile app teams looking to consolidate their toolset.
- Includes specialized features like in-app bug reporting and customer feedback surveys.
Cons
- May not be the best fit for large enterprises that require deep, complex ticket routing.
- Lacks the advanced features for managing very high ticket volumes, tiered teams, and SLAs.
Reviews
The All-in-One Tool We Were Missing
Gleap has been a big improvement for our product team. Before, we were juggling separate tools for bug reports, user feedback, and our public roadmap. Now, it's all consolidated. The visual bug reporting is brilliant – users can screenshot and annotate issues directly in our app, which automatically creates a ticket with all the console logs. It's saved our devs countless hours. We then link that feedback directly to roadmap items, which keeps users in the loop and closes the feedback cycle beautifully. My only small wish is for more advanced customization options in the reporting dashboards to slice data differently. But for unifying user feedback and bug tracking, it’s the best tool we've used.