About Gleap
Gleap is a unified customer support platform designed to eliminate the need for juggling separate tools. It integrates AI-powered support, omnichannel chat, in-app feedback collection, and comprehensive bug reporting into a single, cohesive system for mobile apps and websites. The platform is built on AI-first principles, aiming to provide a solution that scales with your business and helps teams deliver fast, helpful responses. By combining multiple essential functions, Gleap allows companies to manage customer interactions, gather user feedback, and resolve technical issues from one central hub.
Pros
- Combines support, feedback, and bug reporting in one integrated platform.
- Features AI-powered support and omnichannel chat.
- Collects in-app feedback and bug reports from users.
Cons
- As an all-in-one platform, it may lack the feature depth of specialized, single-purpose tools.
Reviews
Powerful for Bug Reporting, Clunky for Support
We've used Gleap for about six months, and it's a mixed bag. The bug reporting feature is genuinely fantastic. Our users can easily submit screen recordings and annotated screenshots, and the automatic inclusion of console logs saves our developers a huge amount of time. It has definitely streamlined our QA process. The unified inbox, which is supposed to be a key benefit, is our main source of frustration. It gets very cluttered trying to manage bug reports, feature requests, and live chats all in one place. The AI-powered sorting isn't quite smart enough yet, so we spend a lot of time manually triaging conversations. It’s a great idea, but the execution makes our support workflow less efficient, not more.