Gleap
The all-in-one platform for customer support, AI, feedback, roadmap, bug reporting, and self-service.
Visit websiteAbout Gleap
Gleap is an all-in-one customer support platform designed for SaaS and mobile app teams. It consolidates live chat, AI assistance, email, bug reporting, customer surveys, roadmap feedback, and a knowledge base into a single tool, helping companies avoid stitching together multiple applications. The platform is built to help customers resolve issues quickly while providing support teams with usable product context. Gleap is best suited for product-led teams and growing companies that want a unified solution for managing the entire customer support and feedback lifecycle, from initial contact and bug reports to feature requests and roadmap planning.
Pros
- Combines support, AI, feedback, roadmap, and bug reporting in one platform.
- Ideal for product-led SaaS and mobile app teams.
- Includes in-app bug reporting and customer feedback surveys.
Cons
- May not be the best fit for enterprises needing deep, complex ticket routing and SLA management.
Reviews
Excellent All-in-One Feedback & Support Tool
We adopted Gleap to consolidate our bug reporting, feature requests, and live chat into one platform, and it's been a big improvement. The visual bug reporting is the standout feature for us; getting automatic screen recordings and console logs has cut down our issue resolution time significantly. It's brilliant for our product team to see exactly what a user experienced. My only small critique is that the knowledge base editor feels a bit basic compared to dedicated tools. I'd love to see more advanced formatting options. But for unifying customer feedback and support, it's a fantastic, streamlined solution that has genuinely improved our workflow.