Gusto
An all-in-one HR platform for small businesses that bundles payroll, benefits, and HR tools.
Visit websiteAbout Gusto
Gusto is one of the most popular HR software choices for small businesses, combining payroll, benefits administration, and basic HR tools into an affordable, easy-to-use package. The platform is particularly strong in its onboarding experience, allowing new employees to self-serve through most of the initial paperwork. Users often praise Gusto for its transparent pricing with no hidden fees, excellent payroll accuracy, and an intuitive interface that doesn't require HR expertise to navigate. However, some users have reported issues with customer support response times and difficulties resolving edge cases. The platform also has limited functionality for companies that outgrow the small business tier.
Pros
- Transparent pricing with no hidden fees
- Excellent payroll accuracy
- Intuitive interface that is easy for non-experts to use
- Strong employee self-service onboarding
Cons
- Users report issues with customer support response times
- Difficulties resolving edge cases
- Limited functionality for companies that outgrow the small business tier
Reviews
Finally, HR Software That Just Works
Switching to Gusto has been a breath of fresh air for our small business. As a non-HR person, I found it incredibly intuitive. Running payroll now takes me less than 10 minutes, and I have full confidence that our taxes and filings are handled correctly. The employee self-onboarding feature is a huge time-saver; new hires can enter their own details, I-9, and W-4 info, which cuts down on my admin work and potential errors. My only small wish is for more solid reporting features. The basics are there, but I'd love the ability to build more custom reports for deeper analysis. Even with that, it's an easy 5 stars for making my life so much easier.
Finally, HR software that just works
Gusto has been a lifesaver for our small design studio. As someone who isn't an HR expert, I needed a platform that was intuitive and reliable. Running payroll for our 12 employees now takes me less than 15 minutes, and the automated tax filings give me huge peace of mind. The employee self-onboarding is fantastic; new hires can handle their own paperwork, which saves me hours. My only small critique is that the time-tracking feature feels a bit basic compared to dedicated tools. We use a separate app for that. But for its core job of payroll and benefits administration, Gusto is flawless, transparently priced, and a joy to use. I can't recommend it enough for other small business owners.
Excellent for Payroll, a Little Light on HR
Gusto has been a lifesaver for our small agency. As the de facto HR person, I needed something intuitive, and Gusto delivers. Running payroll is now a 10-minute task, not a half-day headache. The employee self-onboarding is fantastic – new hires can input their own details, which saves me a ton of data entry and reduces errors. The interface is clean and we've never had an issue with tax filings. My only small gripe is that the reporting capabilities are a bit basic. As we grow, I'd love to see more advanced options for analyzing workforce data without having to export to a spreadsheet. Still, for core payroll and HR, it's an excellent, reliable platform.