Hiver
A customer service helpdesk that works directly within Gmail to streamline queries and track team performance.
Visit websiteAbout Hiver
Hiver is a helpdesk solution designed for teams that prioritize a stellar customer experience and operate within Gmail. Its core strength lies in its seamless integration with the Gmail interface, making it exceptionally easy to learn and use without needing to switch between different applications. With Hiver, support teams can streamline customer queries and gain complete visibility into what’s happening across the team. The platform allows for easy delegation of customer queries to agents, collaboration with colleagues using internal notes instead of sending more emails, and detailed tracking of agent performance.
Pros
- Works directly within the Gmail interface.
- Easy to learn and use.
- Allows team collaboration with internal notes.
- Provides tools to track agent performance.
Cons
- Only works with Gmail, not suitable for teams on other email platforms.
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