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Hiver
A customer support helpdesk that works directly within Gmail to streamline queries and team collaboration.
Visit websiteAbout Hiver
Hiver is a helpdesk solution designed for teams that use Gmail. It allows support teams to manage customer queries and gain complete visibility into team activities without leaving their email interface. With Hiver, users can delegate customer queries to agents, collaborate with colleagues using internal notes instead of additional emails, and track agent performance in detail. The platform focuses on streamlining workflows and improving customer experience by leveraging the familiar Gmail environment.
Pros
- Works directly within the Gmail interface.
- Easy to learn and use for teams already on Google Workspace.
Cons
- Only works for teams that use Gmail.
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