Zoho Desk
Affordable, AI-powered, multi-channel customer support software designed for small and medium-sized businesses.
Visit websiteAbout Zoho Desk
Zoho Desk is a customer service platform ideal for small and medium-sized businesses, focusing on affordability and ease of use. It unifies customer inquiries from multiple channels like email, phone, social media, and chat into a single dashboard, allowing support teams to manage conversations efficiently. The platform includes smart AI features, such as Zia AI which can automatically escalate urgent tickets, to help agents resolve issues faster. It also provides automation tools for repetitive tasks like ticket assignments and follow-ups, enabling teams to deliver prompt and high-quality customer support.
Pros
- Affordable pricing plans, including a free tier for up to three users.
- Offers multi-channel support to manage inquiries from email, phone, social media, and chat.
- Features smart AI (Zia) to assist agents and automate tasks.
- Easy to use and designed specifically for the needs of SMBs.
Reviews
Fantastic tool for a growing support team
We moved to Zoho Desk about eight months ago, and it has completely streamlined our support process. Having all our channels—email, social media, and live chat, consolidated into one view is a lifesaver. The automation rules are powerful; we use them to auto-assign tickets to the right agent based on the product mentioned, which has cut our response time significantly. The interface is clean and easy for new hires to pick up. My only small critique is that I wish the mobile app had the full functionality of the desktop version, as I sometimes need to adjust complex settings on the go. But for the price, the value is unbeatable.