Hiver
A customer support helpdesk that works directly within Gmail to streamline queries and team collaboration.
לאתר החברהאודות Hiver
Hiver is a helpdesk solution designed for teams that use Gmail. It allows support teams to manage customer queries and gain complete visibility into team activities without leaving their email interface. With Hiver, users can delegate customer queries to agents, collaborate with colleagues using internal notes instead of additional emails, and track agent performance in detail. The platform focuses on streamlining workflows and improving customer experience by leveraging the familiar Gmail environment.
יתרונות
- Works directly within the Gmail interface.
- Easy to learn and use for teams already on Google Workspace.
חסרונות
- Only works for teams that use Gmail.
ביקורות
A True Game-Changer for Gmail-Based Support
Hiver has completely streamlined how our team manages our shared support inbox. Before, it was a mess of forwards and missed replies. Now, we can assign emails to specific agents with one click and use the internal notes to collaborate on complex tickets without leaving the email thread. The collision detection feature has saved us from sending duplicate replies more times than I can count. My only small wish is for more advanced customization options in the analytics dashboards. But for managing a helpdesk entirely within Gmail, it’s a brilliant, intuitive solution that has made our team far more efficient.